FAQ
Have questions? You’ve come to the right place! With such a new and sometimes controversial topic, everyone will have questions. And a lot of them… Here you’ll find answers to everything you need to know, straight and to the point. The diddle way. Let’s dive in!
It is no secret that people like to have fun. It is also no secret that people enjoy exploring different ways and techniques to have fun in the bedroom. Well…other places too! The stigma associated with adult toys are long gone, and more and more people are using and experimenting with different toys. Some work great, while others just don’t do it for you. You end up with a pristine toy, maybe used only a few times, now taking up space in the back of your drawer. Sell it on diddle and use the cash to try something different!
This is surely your biggest concern, and rightly so. At diddle this is our number one priority, and something we will never compromise on. We will not approve any listing where the seller did not explicitly confirm that the prescribed sterilization procedure was done, prior to shipping the item to the buyer. We also require the buyer to follow the exact same sterilization procedure upon receiving the item, before finalizing the transaction.
The process of sterilization kills all forms of life, which includes amongst others, fungi, spores, and bacteria. It is the highest level of cleansing, and far outperforms other methods like sanitization, disinfection, and normal washing. Medical instruments used in theaters must be sterilized, including items such as endoscopes used multiple times on different patients. Steam is widely used for this process, but other methods are also used, especially on materials not able to withstand steam sterilization.
Both the seller and buyer are required to sterilize the toy and must commit to and confirm this during the transaction. It is mandatory that you follow these steps:
Wash the toy with a mild soap and warm water, and rinse well.
Use a high-quality adult toy cleaner to thoroughly clean the toy, and rinse with clean water.
For toys without batteries which is non-motorized, place in a pot of boiling water for at least 3 minutes.
For motorized and battery-operated toys, submerse in a 20% bleach solution for at least 10 minutes.
Rinse very thoroughly with clean water to ensure your toy is free from any bleach and other cleaning solutions.
Air dry your toy thoroughly (at least for a day) before packaging it or using it.
It is your responsibility to know if your toy is waterproof or splashproof, or any other info relating to your toy as described by the manufacturer. In all fairness, you should be an adult when owning an adult toy, so please know that you need to educate yourself on what you should and should not do when handling and cleaning your toy. Diddle won’t accept any responsibility if you boil your motorized toy into a useless display piece. Refer to your toy’s manual to carefully determine if you can submerse it, or if it’s only splashproof. Non submersible toys can the sprayed with a 20% bleach solution, repeated 4 times as it dries. Keep the toy damp with the spray solution for at least 15 minutes.
This is a very difficult topic, and we understand that you might feel our policy is too strict when you are not allowed to list a certain item. We are trying to make it as safe as possible for everyone, and we are also learning along the way! A good place to start is your own judgement on if you would buy this item yourself and feel safe about it. Here are some guidelines to get you started:
It must be in great (not good…) working condition, with chargers/cables/manuals included
It must be a toy from a well know branded company
Toys made from 100% silicone, hard plastics like ABS, glass, stainless steel, titanium, or aluminum
We research each toy in detail to determine if we are willing to list it. Supply as much accurate information as possible about the item to ensure this process is a easy as possible
At diddle we are all about listing safe, quality, high-end toys. We will not approve any listing we deem unfit, unsafe, or of inferior quality. Broken, heavily used, or incomplete toys without cables/chargers can’t be listed. Start by asking yourself if you would buy the item, and then check our guideline below on what’s not allowed:
No name toys, or toys sold under a general unknown brand
Damaged toys, or toys of low quality
Sex dolls
Any toy made from a porous material Fleshlights, or any other product with a “real skin feel” marketing slogan
Toys made from PVC, rubber, some plastics, jelly, or other toxic materials
Any toy we may deem unsafe for any reason. Supply as much accurate information about your toy as possible to enable us to make a fair assessment on if we are willing to list it or not
You first need to register your own profile. Visit the registration page to see how quick and easy it is.
Make sure you toy comply to the rules on which toys are allowed and no allowed.
Take super cool photos of your toy. Make sure you have a main photo, as well as one photo showing your sterilization process. You can add up to 5 photos.
Click on Sell my toy and complete all the details, add your photos, your price, and any other details required.
Click Submit for approval and keep an eye on your email inbox to see if it was approved or not.
If you don’t sell your item, you don’t pay anything. If you sell your item, we charge 25% commission.
We offer various payment methods, including EFT and credit card payments. You’ll be able to choose your preferred payment method on checkout.
Once the buyer confirms the item was received as advertised and in good order, the money will be released to the sellers account automatically.
The buyer is responsible for the courier costs, and this will be added to the selling price when checking out. Diddle partnered with The Courier Guy to offer a fixed discounted rate to all diddle shoppers, so you don’t have to worry about finding a courier service yourself. You are NOT allowed to collect the item in person, nor is it allowed for the seller to deliver the item in person. This is for everyone’s privacy and protection.
Funds for the purchased item will not be release to the seller if the buyer does not confirm it was received as advertised and in good order. If a buyer feels the item is not what was advertised, a return request must be logged, which will be communicated with the seller. If an agreement was reached to return the item, the seller will be responsible for the courier costs, and the buyer will be refunded.
For any general enquiries or information: hi@diddle.co.za
For returns: returns@diddle.co.za
For any payment or financial enquiries: financial@diddle.co.za
For support on you profile, or password issues: support@diddle.co.za
